Email questions, technical issues?
Our support line is staffed M-F 9-5 (PST)
Call: (800) 955-9454 |
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We have taken steps to improve the quality of
our technical support services
by addressing your feedback to our telephone support. We have also added full time human monitoring of all
eBusiness servers.
Technical
Support Survey Results: We recently conducted a survey of
callers who used technical support. While most were happy with
the outcome, we did hear a few complaints. The most common were:
- The poor quality of the phone line made it difficult to hear the
technician.
- The technician had a heavy accent that made it difficult to understand.
- The technician did not understand the reason for my call, or was
otherwise unable to help.
Each of these issues has been fully addressed and the most recent feedback
has been very positive. Not only is the telephone quality much better, but
the technicians have received additional training on how to work with you, our
most valued clients. The team is based in India, so there will always be an
accent, but they have worked hard to improve their communication skills. Please
let us know what your technical support experience was like!
24
x 7 x 365 Human Monitoring. We have added full time monitoring of all
eBusiness servers
which host your services. Why are these steps necessary? Just
last night, a windows update was automatically installed and required a
restart of the mail server. When the server restarted, the email service
failed to start and our client email was down until we were notified and manually started the service a few hours later.
With
a human monitoring the system he can watch for failed services, critical
errors and also be more responsive to your telephone calls.